That is something we are not pleased to hear, even if there are many things outside our control that could be contributing to this outcome.

What we can say with confidence is, over and over, we have demonstrated Phrasee's ability to deliver an uplift in opens and clicks when compared to the human subject lines you would have used in your campaigns without Phrasee.

We would suggest taking a look at other touchpoints in your customers' journeys to see if there are any indicators and trends that could help you understand more about the changes you're seeing.